Customer Service

We are one of the largest online retailer of laminate flooring, vinyl, hardwood and flooring accessories, and it’s no secret why. We love flooring. It fascinates us to hear about your projects, successes, trials, and new beginnings, your happiness is at the core of everything we do.
We can't wait to hear from you!

CALL CENTER: 800-520-0961

Our friendly customer service representatives are ready to take your call or online chat during our call center hours. If you need us after hours, leave us a message via chat and we will get back to you as soon as possible!

Call Center Hours (EST)

Monday – Thursday: 8am – 8pm 
Friday: 8am - 6pm
Saturday: 9am – 5pm
Sunday: Closed

Question? Email Us Today, or chat with us.
Our 24/7 Chat is available to you to get help from one of our Flooring Experts or to leave a message after hours.


SHOWROOM: 440-392-3333

If you want to see Bestlaminate’s flooring selection in person, come to our showroom in Ohio! We’ll be glad to show you around and give you a few free samples to take home with you.

Showroom location: 3900 #10 Ben Hur Ave., Willoughby, Ohio 44094.

Showroom Hours (EST)

Monday – Friday: 9am – 6pm
Saturday: 9am – 3pm
Sunday: Closed


You are welcome to pick up your order from our showroom located on the east side of Cleveland, OH. Please call us if you have any further questions regarding location or business hours. All in-store purchases are subject to Ohio sales tax unless exempted.

Pickup location: 3900 #10 Ben Hur Ave., Willoughby, Ohio 44094.

Pickup Hours (EST)

Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
Sunday: Closed

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