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Damage Policy

If during delivery you discover damage, please follow our 1-2-3 Procedure.

1. Before you sign delivery papers make a note on delivery papers describing in details the damage. Be very specific e.g. damaged corners, crashed left side of the skid etc.

2. Take a picture/s of any/all damage

3. Call us right away at 1-800-520-0961 or email us the same day.

We will handle your problem with a great care and replacement or credit will be issued when needed. In case replacement must be shipped out we will do our best to expedite it as soon as possible.

We ship all skid orders fully strapped, cornered and shrink wrapped. All orders leave our warehouse in good condition, so if you notice the slightest damage, please make a note of it on delivery papers.

Note: In rare situations, were shipment is delivered in the conditions not described above (not strapped, no corners, no shirk wrap or loose boxes), please call us at 1-800-520-0961 before the driver leaves, this way we can decide what actions needs to be taken.

If the damage is discovered after the delivery, please contact us as soon as possible for a timely resolution. We allow 24 hours grace period after delivery to file any additional damage with us.

Any damage discovered after delivery will be subject to a claim approval by freight carrier.

Questions? Call us at 1-800-520-0961