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Overall Rating: 99.93%
Average Rating: 9.99/10
I wanted to drop a quick email to thank you for a seamless transaction. Unfortunately, our initial order for our kitchen was made through an online company named "unbeatable" flooring. We ordered 14 cases of pergo laminate online as they had advertised a sale. What followed was a nightmare; It was being dropped shipped from Pergo, which we weren't told, and they couldn't give us a firm time of delivery. After it was delivered by a third party delivery company, we unwrapped the pallet to find three of the boxes damaged. They assured us that they would send out three replacement cases and kept telling us that Pergo had shipped the replacements and only after a call did we find out they were lying. The company then stopped answering the phone and seemed to go out of business.

We purchased the replacement cases from you and it was a great experience. Great communication, my order shipped within a day and I had tracking information from you and UPS in my email within two days. It arrived on time, packaged so there was no way it could be damaged and I had installed that evening. Thank you again for a great product and service.
Rich M.
Your service was terrific, as well as your customer service. I would definitely buy from you again and will wholeheartedly recommend you. Thanks much!
Roxanne P.
I was very nervous ordering flooring from an on-line company.The staff on the phone were very reassuring and informative. The materials came on time and were perfect. I would certainly use this company again. I highly recommend Best Laminate.
Barbara Sandler
I purchased the Feather Step Deep River Oak. The Transaction with Best Laminate was easy. The delivery was on time and also without difficulty. And the flat rate was so great because I has a limited budget for my flooring. I also purchase the matching reducer and the Roberts Silent 3-N-1 underlayment on a second purchase and that also was trouble free. The products were exactly as described if not better. It was installed last Friday and Saturday. My floor is so pretty. My house as such character. And also it does not have that hollow sound. I will recommend Best Laminate to anyone I know that is looking for flooring and if I ever need flooring again my search will start and end here.I had horrible carpet, so ugly and now my house is beautiful.
Thank you
Cheryl M. from Bolingbrook, Il
Cheryl P.Moore
We are completely thrilled with the flooring we ordered. First, not a single board was damaged in shipping (over 1,00 sq ft). Second, the floor went down flawlessly. We installed it over heat mats from Thermosoft. We purchased the Kronoswiss Noblesse Historic Cherry. The pictures of it were very good, but they didn’t come close to representing the actual beauty of it. We shopped for 6 months for laminate. We still cannot believe we found this high quality of flooring, with this type of texture and color for 1.25/ft. It’s crazy! We looked at all of the lower priced laminate everywhere (Lowes, Menards, Home Depot, etc) and everything looked so fake and glossy. We have been redecorating our 17 year old lake house with a more rustic reclaimed wood/industrial look and this floor looks amazing with the decor. Everyone who has seen it love it! We also bought the Kronoswiss underlayment for our concrete foundation. Worked perfect with the electric heat mats. Thank you again for your service, answering all of my questions and guiding me with all of the things I would need for my install.

Chris from Scotts, MI
I just want to say how happy I am with Best Laminate. From the order to delivery--which was very quick--your service and quality was the "Best". I bought flooring elsewhere but was very upset that the roll of underlayment was over $60.oo a roll! I didn't think I needed a whole roll and did not want to spend that much on something I didn't need. I thought there must be a better price. After scouring a few stores in person I hit the internet and stumbled onto your website. After looking everything over I was shocked to see the same roll for only $18.00!!! I thought it was to good to be true. I called and your employee went over all my options and explained the differences in the underlay I was considering. After talking to her I ordered the roll. It came in just days. It worked perfectly for my needs and I was so happy to save over $42.00 on the same exact roll!! So impressed I decided to do another room and have already been a repeat customer. I have made sure to tell anyone I know about this website and the best customer service and best prices anywhere!! Thank you.
-Mo S. from Bend, OR
Mo S.
I was extremely happy with my order. Excellent customer service. Thanks for making it an efficient easy ordering experience :).

Joanne J. from Altamonte Springs, FL
Joanne J
Greetings, I have to admit that I've never seen any company do a better job of packaging a product! Your online video indicated this
but I took a "wait and see attitude". Well, I saw and I believe.

Thank you for a great experience!

Alan B. from West Simsbury, CT
Alan B.
So far my experience with the flooring has been very good, especially the person I spoke on phone with before deciding to order. She was so nice and
so knowledgeable and that made my final decision to order, since I knew it would not be feasible to return the floor. The floor looks great in the packages. Had a little issue with the delivery and it did not arrive until this last Thursday. My installer has not been able to make it out to install yet. Hopefully within a week or so. I can't wait to see it down. Will let you know when it is. Thank you for being such a professional company. Hard to
come by these days.

I will say that I read feedback from your customers before purchasing the flooring and that entered into my decision about ordering also.
Marcelle S.
I had a great experience with BestLaminate. Customer Service was wonderful, delivery was prompt and professionally done, the product is outstanding. Could not have had a better experience.

Thanks for everything!
Jack O. from Chesapeake, VA
Jack O.
Your selection, quality and service were awesome. Thank all of you so much for helping us get the hard to find black laminate for our new home.

Charles M. from Woodbridge, VA
Charles M.
After researching flooring for over a year I am so glad I found Best Laminate. Great flooring at the best price and cheapest shipping. We are so happy with our floors and best laminate. The floors not only look amazing but they were easy to install. The communication from Best Laminate as well as quality of flooring is outstanding and that is amazing coming from me because I never do reviews unless I am blown away.

Thanks for also sending easy to follow instructions and tips. I have been recommending you to everyone. I have 2 dogs a very energetic Lab that is 80+ pounds and a teacup Yorkie. There nails have not scratched the floor at all. We love, love, love these floors.
Cyndi F. from Seabeck, WA
I like the flooring, the price, the delivery speed and the installation advice you send out. Hope to order more for next job.


David from Falmouth, MA
David M.
I received my order and there was damage from the shipping company.
Shantel not only answered my email immediately but took care of the situation within 15 minutes.
Customer service is number one with me and because of Shantel, I'd give Bestlaminate an 11!

Jeannette K.
Jeannette Kantzalis
We are very pleased with our floor. It looks beautiful. We ordered the Featherstep Chatham and my husband and son did a great job installing it throughout our home. Bestlaminate has superior customer service. We love that they genuinely want to know how they can better serve us as a customer by following up with emails throughout the process. A few planks were chipped but nothing major, we were still able to use. I would definitely recommend Best Laminate to family and friends.

Shirley M. from El Paso, TX
Shirley M.
I just want to thank you for going out of the way for me to make sure my delivery was on time. I will say that your customer service is 2nd to none the flooring came dry and no damaged panel's at all thank you so much as my home looks great with the new flooring. I look forward to doing business with your company again!

Nicholas M. from Phillips, Maine
Nicholas M.
I ordered samples of a German made laminate and then tried to destroy it. I wet it thoroughly several times and finally soaked it in the sink for 24 hours-had no effect at all. The specs said water resistant. No kidding! Absolute best prices and fast delivery. Will be ordering more room by room.
Gary R.
I don't use those social media outlets, but I did want to take a moment to share with you and others that my experience with your company has been nothing short of fantastic! I can say this because your team helped me deal with a delivery issue when there was a hiccup with the sale and purchase of homes and I couldn't accept the delivery as originally scheduled. When I was finally able to accept delivery, the original flooring I selected happened to have been sold out. However, that turned out to be for the best because the second choice turned out way better than what my first choice would have. The product is great and my floor installers were pleased as well. I was so thrilled with the service and the products, I placed another order and will have that order placed on my living room wall as a feature. I will send pictures of that when that project is completed the middle of April. Until then I have attached two photos of the first flooring I bought and had installed.

Good afternoon, I purchased the Roberts 3 in 1 underlayment from you.
I just want to say what wonderful service I received. I needed it quickly and it came quickly.I love the product to, I had no trouble with it at all.
It laid easily, didn’t rip, no smell , It’s a great product.

Alice from Brooklyn
We are so lucky to be in the area where your showroom is located. We were able to experience your excellent customer service in person, and on more than one occasion. In the shadows of the big box stores, it is awesome to have a place where the prices are so good and the service is top notch, too. They are extremely knowledgeable about the products, which helped guide us to the best product for our applications. They really made us feel like they care about their customers, not just the sale. The employee we saw on two occasions, spent quite a bit of time with us to help us put together a complete room, as well as, other odds and ends that needed finished throughout the house (trimwork, etc.). He also gave us installation tips and precautions. He went above and beyond! On one occasion the owner came out and helped us pick out flooring. He took time with us and we were very impressed. Our floors came out better than we expected. The Featherlodge Laminate is a great product.

Thank you and you will be first on our list to recommend and we will back for any flooring needs we may have in the future.

-Jason and Sue S.

Jason S.

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