Return Policy

We will do our best to resolve any problem and every customer can count on great service, prompt communication, and fair resolution.

Return or Exchange: If you received your order and you are not satisfied with the product, you may exchange or return it within a 30 day period from the date of the purchase.

Orders in Transit: All orders in transit cannot be cancelled and will be treated as a Return.

Restocking Fee:  In store purchases and/or returns or exchange of special order items can be made within 30-days from the time of the order and are subject to a 20% restocking fee.

Please note: In all cases shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We will not issue a refund on used, damaged or open box products.

All returns must be pre-approved by Bestlaminate and must have our RMA number assigned. To arrange it please call our Customer Service at 1-800-520-0961 or email us at support@bestlaminate.com. Returned product must be unused, in original packaging, and prepared for return per our instructions (to avoid potential damage during the transit). Once your return is received back in our warehouse, we will inspect it, and after approval we will issue a refund. From this point please allow 7 to 10 days for the processing.

Shipping Damage- what should I do?

We've had excellent service from our freight companies in the past and we trust that your delivery will be handled as expertly as possible. We pack all orders with a great care, using sturdy protective corners to avoid any potential damage to your order. Everything is nicely wrapped and solid straps keep everything in order.

If during delivery you discover damage, please follow our 1-2-3 Procedure.

1.Before you sign delivery papers make a note on delivery papers describing the damage. Be very specific e.g. damaged corners, crashed left side of the skid etc.

2.Take a picture/s if possible

3.Call us right away at 1-800-520-0961 or email at support@bestlaminate.com

Naturally, if you find unacceptable shipping damage you are free to refuse all or part of the shipment. In this situation you are still required to follow our 1-2-3 Shipping Damage Procedure.

From this point we will take care of everything and send you a replacement or issue a refund. We will do our best to expedite your replacement as soon as possible.

If the damage is discovered after delivery please contact us for a resolution. We allow 24 hours grace period after delivery to file any additional damage with us. Any damage discovered after delivery will be subject to a claim approval by freight carrier.