Shipping Center

Shipping Rates

Flat Rate Shipping is as follows:
Flat Rate Shipping

More details on shipping rates can be found here.

 

After You Place Your Order

Most of our orders are shipped out within 1- 5 business days after the payment is received, with the estimated transit time ranging from 1- 10 business days. We ship LTL orders (skids) with the most reputable national carriers like Fedex Freight, USF Holland, R&L, Estes and others. Smaller orders we ship with UPS, Fedex or the Postal Service. Orders provided with different billing and shipping address may require additional verification before shipping. Right after shipment we will email you a confirmation with the name of the freight carrier as well as a tracking number and a website where you can track your order. When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time of delivery. You can also contact the freight carrier to arrange a delivery- use the carrier name and your tracking number we provided you in our shipping confirmation. We are asking to provide us with your best contact number, so we or the freight company can reach you during the day– usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.


Delivery Dates

All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.

It is very important to provide us with your best contact number, so we or the freight company can reach you during the day – usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.

If you miss your delivery appoitment or cannot receive the product from the freight terminal, you are liable for storage charges at the terminal. This is a daily fee that will be your responsibility to pay. If you need your material held due to vacation or other circumstances, please let us know during your order processing. 

 

Order Verification

Orders provided with different billing and shipping address may require additional verification. Please be sure to give us the best contact number so we can reach you in a fast, timley manner. All shipping dates are estimated and no guarunteed dates are given. Guaranteed dates can be arrange for an additional cost.

 

Shipping Destinations

Currently we ship to the 48 contiguous US States. 

 

Order Tracking

Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and website where you can track your order. The freight company will contact residential delivery customers when material arrives at the local freight terminal to schedule a delivery date and time. You may also contact the freight carrier in advance to arrange delivery and confirm the time.

For terminal pick up orders we provide the terminal address and contact phone number - normally freight terminal representative calls to notify you, once your order arrived in the terminal to arrange pickup. We encourage our customers to track delivery status and when necessary contact the terminal to arrange pick up.

Shipping Details

  • Shipping Information
  • Shipping Rates
  • Receiving Your Order
  • Returns
  • Damage Policy
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    Pickup Options

    You can place your order online and schedule a pickup from our warehouse located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094. 


    Our work hours for pickup are Monday - Friday 8am to 6pm , Saturday 9am - 3pm, Sunday - Closed, and our warehouse is located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094.
    Please call ahead at 1-800-520-0961 to make arrangements.

    Manufacturer's Warranty

    If you need to file a claim, most manufacturers require to do so through the retailer from whom you purchased the product. Bestlaminate will be happy to assist you with your warranty claim. Most warranties require that a customer contact authorized delaer to claim to problem and obtain claim number. In most cases they also require that the customer go to an authorized supplier, specializing in this product, to fulfill the inspection process. Along with your claim, manufacturer may require samples of the complaint (i.e. laminate boards in question). Manufacturer may (at their discretion) also send an independent inspector to the installation in order to obtain additional information for the claim. Manufacturer will determine if an independent inspection is necessary and, if so, will order and pay for the independent inspection. In most cases all information regarding your claim will come from your Bestlaminate. Based on there manufacturers findings Bestlaminate will honor the manufacturer's request of compliance and or discount. Other than applicable manufacturer's warranties, there are no warranties, express or implied than the one provided by flooring manufacturer, including any warranty or merchantability or suitability of the product for a particular purpose, and no other remedies shall be available except those provided by manufacturer's warranty. Under no circumstances will Bestlaminate be responsible for any loss of time, inconvenience, expenses,costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.

     

    Shipping liability

    Buyer releases, waives, and discharges Bestlaminate and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.