Shipping


 

Delivery Options 


Curbside Residential Delivery 


-Most of our orders are shipped as a residential curbside delivery.

-Shipping of orders containing 15 boxes and more will be scheduled with a lift gate service. 

-Drivers are unable to enter your home and delivery does not include inside delivery -You are responsible for moving all materials inside the home or garage. 

-Each box weights approximately 35 lbs., so be prepared and arrange for some help if necessary. 

-Someone must be there to accept the delivery. 

-Whoever accepts the delivery must check the outside of the cartons for proper quantity damage before signing documents. 

-You will be contacted by the freight company via the phone number you provided to us to set up a delivery time. 

-Freight companies use large trucks to deliver your order. Expect truck measuring between 30-50 feet long. Make sure your driveway is accessible, paved or otherwise obstructed to ensure a smooth delivery process. 

-Remote or inaccessible delivery locations require special arrangements- please contact us before we ship your order to make special arrangements.


Inside Garage Delivery: 

This extra service is available for all customers who need an extra hand carrying the order inside of the garage. 

 -The driver will bring the skid inside your garage, but will not bring your order inside your home or basement. 

 -Moving items inside your garage to make space for delivered goods is not covered by this service. 

 -Make sure there is free space inside your garage to place the skid. 

 -Be prepared to receive the shipment and make sure your driveway is free from all obstacles that may cause problems with delivery e.g. inaccessible or not paved driveway, standing cars, trash containers etc.


Guaranteed Date of Delivery:

All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays. 

Business Delivery

We can also ship to a location in a non-residential area (home businesses do not qualify). 

 -There must be a shipping dock or forklift on the property. 

 -The business must be open until 5p.m. local time. 

 -There is no prior delivery notification.

Terminal Pickup: 


You can collect your order from the closest local freight terminal. It does not cover moving the items into your residence. Shipping will be priced the same as for commercial delivery. Contact us to check for the closest terminal location. 

Customer Pickup: 


You are welcome to pick up your order from our Willoughby store located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094. Please call 1-800-520-0961 if you have any further questions regarding location or business hours. All in-store purchases are subject to 7% Lake County Sales Tax.

 

 


 

Shipping Fees 

Flat Fee Shipping Rate Shipping

We offer flat rate shipping rates to 48 US States. Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside garage delivery if you are interested. Usually freight orders are expedited within 1- 5 business days with an estimated 1- 10 business days of transit time.

Flat rate does not include areas:
- restricted access / driveways
- rural areas where standard delivery can not be scheduled
- downtown New York, Chicago and other major cities
- islands and areas with no bridge access to the main land

Please call us at 1-800-520-0961 to quote shipping cost for above locations.

Free Shipping on Flooring

On selected products we offer free residential shipping to 48 US States. Very often there is a minimum purchase required to apply. Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside delivery if you are interested (additional fee will apply).

Shipping of the Smaller Orders (Under 5 boxes)

Smaller orders we ship as a one or more bundles via Fedex , UPS Ground or USPS. Usually orders are expedited within 1- 5 business days after you payment is received, with the transit time ranging from 1- 10 business days. Your order will be dropped off at your doorstep. Signature is not required. Moving your order inside is not included. There is no delivery on weekends and holidays.

Free Shipping on Underlayment

Underlayment is shipped free of charge to 48 US States. Order will be shipped via Fedex, UPS Ground or USPS. Normally we ship out within 1- 5 business days after you payment is received, with the transit time ranging from 1- 10 business days. Your order will be dropped off at your doorstep. Signature is not required. Moving your order inside is not included. There is no delivery on weekends and holidays.

Shipping Destination:  Currently we ship to 48 US States.

 


 

Shipping And Delivery Times

Most of the orders is shipped out within 1- 5 business days with an estimated 1- 10 business days of transit time. All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays. 

Order Tracking

Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and website where you can track your order. The freight company will contact residential delivery customers when material arrives at the local freight terminal to schedule a delivery date and time. You may also contact the freight carrier in advance to arrange delivery and confirm the time. For terminal pick up orders we provide the terminal address and contact phone number - normally freight terminal representative calls to notify you, once your order arrived in the terminal to arrange pickup. We encourage our customers to track delivery status and when necessary contact the terminal to arrange pick up.

Preparing For Delivery

When your order arrives you have to verify your order and sign the shipping documents confirming that everything is received in a good order. Before you sign delivery driver's paperwork, please inspect the shipment for accuracy and any potential shipping damage that may have occurred. Conduct a thorough visual inspection of the outside of the shipping container and note any issues, no matter how small, on the driver's delivery receipt. If shipping damage is discovered at the time of delivery, note any issues on the driver's delivery receipt. Contact Bestlaminate right away, so we can take care of it. We've had excellent service from our freight companies in the past and we trust that your delivery will be handled as expertly as possible. 

If shipping damage is discovered after you have signed for the item in good order, you are responsible for filing an insurance claim with the freight carrier within 24 hours of the shipment's arrival. We are here to answer any questions you may have. Please call our Customer Service Department at 1-800-520-0961 during work hours Monday- Friday 8am - 8pm , Saturday 9am - 5pm, Sunday- Closed (EST); or email us anytime at support@bestlaminate.com. 

What To Do In Case of Damage?

If shipping damage is discovered at the time of delivery,do not refuse the order.Note any issues on the driver's delivery receipt and contact Bestlaminate at 1-800-520-0961 right away. Customer Service Team is here to help you Monday- Friday 8am - 8pm , Saturday 9am - 5pm, Sunday- Closed (EST), or you can email us anytime at support@bestlaminate.com.

Follow our 1-2-3 Damage Policy: 

STEP 1: Before you sign delivery papers make a note on delivery papers describing in details the damage. Be very specific e.g. damaged corners, crashed left side of the skid etc. 

STEP 2: Take a picture/s of any/all damage 

STEP 3: Call us right away at 1-800-520-0961 or emai lat support@bestlaminate.com us the same day.

We will handle your problem with a great care and replacement or credit will be issued when needed. In case replacement must be shipped out we will do our best to expedite it as soon as possible. We ship all skid orders fully strapped, cornered and shrink wrapped. All orders leave our warehouse in a good condition, so if you notice the slightest damage, please make a note of it on delivery papers. In rare situations, were shipment is delivered in the conditions not described above (not strapped, no corners, no shirk wrap or loose boxes), please call us at 1-800-520-0961 before the driver leaves, this way we can decide what actions needs to be taken. If the damage is discovered after the delivery, please contact us as soon as possible for a timely resolution. We allow 24 hours grace period after delivery to file any additional damage with us. Any damage discovered after delivery will be subject to a claim approval by freight carrier. If shipping damage is discovered after you have signed for the item in good order, you are responsible for filing an insurance claim with the freight carrier within 24 hours of the shipment's arrival.

 

 


 

 

Return and Replacement 

We do care about your satisfaction. This is why we will do our best to resolve any problem the best we can. Every customer can count on a great service, prompt communication, and fair resolution. If you receive a product you are dissatisfied with simply call us toll-free at 1-800-520-0961 One of our customer service representatives will provide you with information about obtaining a refund, repair or exchange for the item under our 30-Day Return Policy as well as instructions on handling your return. Please have your invoice ready when you call. 

Return or Exchange: 

If you received your order and you are not satisfied with the product, you may exchange or return it within a 30 day period from the date of the purchase. Bestlaminate does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes or special orders unless product is defective, close-outs, odd lots, final sales, special deals, or clearance items for any reason, or flooring moldings. Returned product must be unused, in original packaging and have been properly stored. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. All returns must be pre-approved by Bestlaminate. 

To arrange it please call our Customer Service at 1-800-520-0961 or email us.

Returned product must be prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Once your return is received back in Bestlaminate warehouse, we will inspect it, and after approval we will issue a refund. Orders in Transit: All orders in transit cannot be cancelled and will be treated as a Return.

Refund of Shipping Cost: 

Shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer flat fee return shipping rate of $159 per up to one skid returns. Returned product must be unused, in original packaging, and prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Flat rate return fee is valid for 48 US States only.

Shipping Errors or Damage: 

If you are dissatisfied with your purchase due to a shipping error, missing item or damage to due to shipping and you qualify for a return or exchange under Bestlaminate’s 30-Day Return Policy.
Please call us at 1-800-520-0961 within three days of receiving the item to report the error or damage. 

Refund:

We will not issue a refund on used, damaged or open box products. For refunds, cash or check purchases will be refunded by check within 3-5 weeks; credit or debit card, store credit or gift card purchases will be credited back to the original form of payment used for this purchase. In case of exchange store credit will be given to use within 90 calendar days.

 

 


 

30-Day Return Policy:

We hope you love what you ordered, but if something isn't right, let us know. We'll exchange your item for something new or refund your money. You can return your products within 30 days from the date of your purchase for a full refund of the purchase price minus shipping cost. Original shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer flat return shipping rate of $159, limited to up to one skid shipment. If you return more than one skip of flooring contact us to quote return shipping cost. Flat rate return fee is valid for 48 US States only. Returned product must be unused, in original packaging, and prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Bestlaminate does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes, special orders unless product is defective, close-outs, odd lots, final sales, special deals, clearance items, and flooring moldings. All returns require original invoice. If you have questions, contact Customer Care toll-free at 1-800-520-0961 or by email at support@bestlaminate.com

 

 


 

Manufacturer's Warranty:

 If you need to file a claim, most manufacturers require to do so through the retailer from whom you purchased the product. Bestlaminate will be happy to assist you with your warranty claim. Most warranties require that a customer contact authorized delaer to claim to problem and obtain claim number. In most cases they also require that the customer go to an authorized supplier, specializing in this product, to fulfill the inspection process. Along with your claim, manufacturer may require samples of the complaint (i.e. laminate boards in question). Manufacturer may (at their discretion) also send an independent inspector to the installation in order to obtain additional information for the claim. Manufacturer will determine if an independent inspection is necessary and, if so, will order and pay for the independent inspection. In most cases all information regarding your claim will come from your Bestlaminate. Based on there manufacturers findings Bestlaminate will honor the manufacturer's request of compliance and or discount. Other than applicable manufacturer's warranties, there are no warranties, express or implied than the one provided by flooring manufacturer, including any warranty or merchantability or suitability of the product for a particular purpose, and no other remedies shall be available except those provided by manufacturer's warranty. Under no circumstances will Bestlaminate be responsible for any loss of time, inconvenience, expenses,costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made. 

 

 


 

 

Shipping liability: 

Buyer releases, waives, and discharges Bestlaminate and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.