Terms and Conditions

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Customers are our top priority. We will do our absolute best to resolve any problem and every customer can count on great service, prompt communication and a fair resolution. Please inspect the condition of your merchandise upon receipt. If you have any questions, do not hesitate to give us a call at 1-800-520-0961.

Shipping Your Order:

Orders provided with different billing and shipping address may require additional verification before shipping.

Most of our orders are shipped within 1 to 3 business days after you payment is received, with the estimated transit time ranging from 1 to 7 business days. Estimated delivery date/times are just that, estimates, so wait until the material arrives to schedule work/jobs. We cannot guarantee that there will not be delays beyond our control. Shipping times vary, so track your orders and call to schedule drop offs appropriately. We ship freight orders (skids) with the most reputable national carriers like Fedex Freight, USF Holland, R&L, Estes and others.

Smaller orders we ship with UPS, Fedex or the Postal Service. Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside delivery if you are interested. There is no delivery on weekends and holidays. We offer flat rate $97 shipping to 48 US States.

Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside delivery if you are interested.

Flat rate does not include areas: Restricted access / driveways, rural areas where standard delivery cannot be scheduled,downtown New York, Chicago and other major cities, islands and areas with no bridge access to the main land Please call us at 1-800-520-0961 to quote shipping cost for above locations.

Read about Order processing

Read about Shipping

Read about Receiving 

Read about Returns

Shipping Damage- if during delivery you discover damage, please follow our 1-2-3 Procedure.

1.Before you sign delivery papers make a note on delivery papers describing the damage. Be very specific e.g. damaged corners, crashed left side of the skid etc.

2.Take a picture/s if possible

3.Call us right away at 1-800-520-0961 or email at support@bestlaminate.com

Naturally, if you find unacceptable shipping damage you are free to refuse all or part of the shipment. In this situation you are still required to follow our 1-2-3 Shipping Damage Procedure. From this point we will take care of everything and send you a replacement or issue a refund. We will do our best to expedite your replacement as soon as possible. If the damage is discovered after delivery please contact us for a resolution. We allow 24 hours grace period after delivery to file any additional damage with us. Any damage discovered after delivery will be subject to a claim approval by freight carrier

Evidence of damage:In case of a claim, the customer is responsible for sending to us product samples and or photographs of the problem. If the samples or photographs cannot identify the problem(s), we will schedule a certified inspector visit to look at the floor. After an inspection, we will receive a written report on the inspectors’ findings. If the product has a manufacturing defect, a replacement will be shipped to you at no cost. If the product you originally purchased is discontinued or out of stock, you can select a product from a similar price and quality products group. If a manufacturing defect will be not confirmed by the inspector, the customer is obligated to pay the entire cost for the inspection.

Installation: Manufacturer warranties are only effective as long as a professional installer installed the floor. In these cases, we will require proof in the form of a state license or a professional certification from the installer before a claim can be filed. Products not installed correctly will not be considered defective and we are not responsible for any costs associated with wrong installation or installation of damaged or wrong materials. You and/or your installer are responsible to check the materials before installation. Bestlaminate will not refund labor cost for installed materials. Prior to installation check for: color, finish, any abnormal texture/finish and quality. Double check that you have received the proper product. Should you notice these or any other problems after opening 1 to 3 boxes, do not install the material. Please contact us right away. If you continue to open more than three boxes without contacting us first, we cannot be responsible for replacing the opened boxes.

Quality: If for some reason you are not happy with the quality of your material, do not install the floor and contact us as soon as you can. After opening no more than three cartons, if you notice a possible defect, STOP and contact us right away. Do not continue with the installation. We will not refund you for products that were opened after the first three cartons in the event of a product defect.

Moldings: Please be aware that moldings will not match exactly. Moldings are designed to be as close of a match as possible. Moldings will have color differences and shade variances from the product itself. Moldings not matching the product will not be considered a manufacturer defect and no claim can be issued for this reason. If you need to cancel or return your order after it has been shipped out, you are responsible for shipping and return freight charges

Manufacturer’s Warranty All products we carry are first class quality and are backed with original manufacturer warranty. No warranties are offered by Bestlaminate Inc. on any materials. All warranty related issues will be forwarded directly to the manufacturer. Should you have any questions or concerns, please contact us immediately for a timely resolution.

Questions? Call us at 1-800-520-0961