Price Match Policy

30-Day Return Guarantee

With Bestlaminate 30-Day Return Guarantee you can easily return or exchange your item for something new, or refund your purchase within our 30 days from the date of your purchase. No matter how big or small your project may be, we want to help you make it a great success. Your satisfaction is our number one priority, and we hope you love what you ordered. If something isn't right, let us know. We are here to help!

What is Bestlaminate's Return Process?

You can return your products within 30 days from the date of your purchase for a full refund of the purchase price, minus the shipping cost. Original shipping charges are not refundable and you are responsible to ship the product back to us at your own expense.

We offer flat rate return shipping of $258, limited to a one skid shipment. If you return more than one skid of flooring contact us to quote your return shipping cost.

Flat rate return fee is valid for 48 US States only. Returned product must be unused, in original packaging, and prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Bestlaminate does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes, special orders unless product is defective, close-outs, odd lots, final sales, special deals and clearance items, and moldings.

Returns will not be accepted on any damaged boxes due to rain or weather conditions from improper storage after delivery. Orders in transit cannot be canceled and will be treated as a return

Call Customer Service at 1-800-520-0961 if you have any questions.

Return Fees

  • Shipping fees are not refundable.
  • You are responsible to ship the product back to us at your own expense.
  • We offer Flat Return Shipping of $258
  • Flat Return Shipping Rate is limited to one skid shipment within 48 US States. For multiple skid returns contact us at 1-800-520-0961.
  • To return laminate or vinyl moldings, please call us at 1-800-520-0961 for a return shipping quote.
  • Returned products must be prepared per Bestlaminate instructions to avoid potential damage during the transit.

Nonreturnable Items:

  • Unwrapped / Opened items
  • Damaged Boxes from Improper Care or Storage
  • Special Orders
  • Take It All Offers
  • Odd Lots
  • Final Sale
  • Clearance Items
  • Flooring Moldings and Trim

Defective or Damaged Items

If shipping damage is discovered at the time of delivery, do not refuse the order. Note any issues on the driver's delivery receipt and contact Bestlaminate at 1-800-520-0961 right away. Defective items may be exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. BestLaminate cannot refund or exchange items that were not noted on the delivery receipt.

Here is a step-by-step instruction what to do in case of damage.

Quality Claims

Quality claims cannot be returned, and are subject to manufacturer warranty procedure. Call us at 1-800-520-091 if you feel you have a manufacturer warranty claim.

Here is detailed information on what to do in case of a Manufacturer Warranty Claim.

Shipping Errors or Lost Items

If you are dissatisfied with your purchase due to a shipping error or missing item, please call us at 1-800-520-0961 within three days of receiving the item to report the error or damage. We will be sending you the replacement, or providing a refund.

Exchange or Replacement

We will do our best to quickly expedite your exchange or replacement. Confirmation with transaction details and a tracking number will be emailed to you once your order is shipped out.

Refunds and Credits

Once we receive and inspect your item(s), we will credit your account. Please allow a couple of days for a credit to appear on your account. In most cases, we will issue your refund to your original method of payment. If payment was made by check, the refund check will be issued and mailed out to your billing address. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Shipping Your Items Back

If you have been approved for a refund or exchange of material, you will need to properly package and ship your items back. Please review the instructions below:

  • Secure large orders (4 boxes or more) of flooring to the pallet with straps, making sure 
    that all corners of the materials are protected with corners. After the flooring is secure, 
    any underlayment can be placed on top of the strapped floor and shrink wrapped to 
    prevent any damage from occurring. Any unclaimed damaged product that is returned 
    back will be deducted from the overall credit back. Bestlaminate is not responsible for 
    any costs incurred from packaging the pallet. The following link will allow you to 
    purchase the required materials to return a product back:
  • Small flooring orders (1-4 boxes) just need to be wrapped back up and cornered with 
    protectors for protection from damage back. Small orders do not need to be placed on a 
  • Returned flooring boxes must be stacked onto either a separate pallet or the pallet that 
    was provided, carefully and neatly, making sure that everything remains square. Once 
    stacked, the corners of the boxes should be covered with corner protectors. This 
    prevents boxes from sliding and being damaged on the edges of the floor. Unclaimed 
    damages that occur during shipping will not be accepted for a refund. We only accept
    back unopened boxes of flooring that are undamaged.
  • If you are returning underlayment, place the rolls on top of any boxes that may be being 
    returned and neatly stack the underlayment. If you’re shipping back underlayment
    alone, please package it back up in its original box and make sure it is taped securely. 
    We only accept back unused, full rolls.
  • Molding returns must be shipped back in the same receiving tube that the moldings 
    arrived in. Be sure to secure the ends of the tube with the plastic caps and tape the ends 
    securely. Any unclaimed damaged products will be deducted from the overall credit 

Visit our SHIPPING CENTER for more information related to shipping.

If you still have questions, contact us at 1-800-520-0961 or send us an email at [email protected]