Bestlaminate sells high-quality flooring at exceptional prices. We take price in packing and shipping your items to avoid damage. In some cases, damage can happen during shipment. All products we sell are backed by manufacturer warranty. If you find shipping damage or a manufacturing defect follow the steps below
If during delivery you discover damage, please follow our 1-2-3 Procedure.
1. Before you sign delivery papers make a note on delivery papers describing in details the damage. Be very specific in your notes, example: left side has damaged corners, skid unwrapped, etc.
2. Take multiple pictures of the damage and email them to [email protected]
We will handle your problem with great care and replacement or credit will be issued when needed. In case replacement must be shipped out we will do our best to expedite it as soon as possible.
We ship all skid orders fully strapped, cornered, and shrink wrapped. All orders leave our warehouse in good condition, so if you notice the slightest damage, please make a note of it on delivery papers. Note: In rare situations, were shipment is delivered in the conditions not described above (not strapped, no corners, no shirk wrap or loose boxes), please call us at 1-800-520-0961 before the driver leaves, this way we can decide what actions needs to be taken. If the damage is discovered after the delivery, please contact us as soon as possible for a timely resolution. We allow 24 hours grace period after delivery to file any additional damage with us. Any damage discovered after delivery will be subject to a claim approval by freight carrier.
In rare cases, you may find damage due to the manufacturer. In case of a damage claim, the customer is responsible for sending product samples and/or photographs of the problem to Bestlaminate. If the samples or photographs cannot identify the problem(s), we will schedule a certified inspector visit to look at the floor. After an inspection, we will receive a written report on the inspectors’ findings. If the product has a manufacturing defect, a replacement will be shipped to you at no cost. If the product you originally purchased is discontinued or out of stock, you can select a product from a similar price and quality products group. If a manufacturing defect is not confirmed by the inspector, the customer is responsible for inspection cost.
Products not installed correctly will not be considered defective and we are not responsible for any costs associated with wrong installation or installation of damaged or wrong materials.
You and/or your installer are responsible for checking the materials before installation. Bestlaminate will not refund labor cost for installed materials. Prior to installation check for: color, finish, any abnormal texture/finish and quality. Double check that you have received the proper product. Should you notice these or any other problems after opening 1 to 3 boxes, do not install the material. Please contact us right away. If you continue to open more than three (3) boxes without contacting us first, we cannot be responsible for replacing the opened boxes.
If for some reason you are not happy with the quality of your material, do not install the floor and contact us as soon as you can. After opening no more than three (3) cartons, if you notice a possible defect, STOP and contact us right away. Do not continue with the installation. We will not refund you for products that were opened after the first three cartons.