Flooring Warranty Guide 2016-12-01T15:01:38+00:00

Flooring Warranty Guide

Knowing your covered under a flooring warranty helps you have confidence when installing in your home or commercial setting. Most warranties will cover manufacturer defects, including damaged planks and appearance, but it’s important to know what’s not covered before making a purchase. We will go through the general rules to keep in mind for your flooring.

Here are some general DOs and DON’Ts when it comes to flooring warranties:

DOs:

  • Check all boxes for exterior damage
  • Inspect planks BEFORE installing them
  • Use all of the manufacturer specified tools, underlayments and adhesives
  • Follow manufacturer instructions during subfloor preparation and installation
  • Take photos and document any defects
  • Contact your supplier immediately to file a warranty claim
  • Take all preparations to protect your floor — furniture protectors, mats and rugs, cleaning regularly
  • Clean your floors with manufacturer specific cleaner
  • Keep all receipts and documentation from your purchase and contractor (if applicable)
  • Keep moisture readings of your space

DON’Ts:

  • Install flooring if you notice a defective box or plank
  • Install flooring in a way that damages the locking systems
  • Let water sit on the flooring
  • Install in non-temperature regulated spaces
  • Install on a subfloor unfit for flooring or damaged
  • Forget an expansion gap when installing (glue down vinyl excluded)
  • Try to fix damages yourself if you wish to make a claim

Manufacturer Specific Warranty Information

Click on the links below to find your manufacturer specific warranty guide:

Have questions? Need a little bit of extra help? We’re here for you. Start a chat with one of our flooring experts in the box on this page and get a fast answer to your flooring warranty questions.