User Agreement and Disclosure

User Agreement and Disclosure Policy is a reference of all of Bestlaminate, Inc's policies and procedures. Read each section carefully to fully understand the terms associated with ordering, returning and exchanging your products purchased from us.

This website is owned and operated by Bestlaminate Inc. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our other policies including, but not limited to, the Privacy Policy, 30-Day Return Policy, Free Sample Policy, and Shipping Policy.

Please read the above policies and the following terms and conditions of the user agreement thoroughly. If you check the “I Agree” box at the checkout, you agree to all of Bestlaminate’s policies, user agreement, and terms and conditions.

Bestlaminate reserves the right to adjust, modify, or otherwise change these terms and conditions, user agreement, or other policies at any time, without notification. These changes are effective immediately after they are posted to the website. If you continue to use after changes are made to the terms and conditions, user agreement, or other policies, Bestlaminate reserves the right to assume you agree to the changes without your explicit consent. To keep up with these changes, you should review the Terms and Conditions, User Agreement, and Policies listed on this page on a regular basis.

Make a confident decision with free samples! With the Bestlaminate Free Sample Policy, we offer up to (5) Free Samples on all of our flooring products online. With a click of a button, you can add and remove samples from your cart.

Read Free Sample Policy >

Although Bestlaminate has some of the best prices on the market, occasionally a competitor will offer the same product at a lower price. Bestlaminate will honor a price match policy when specific criteria is met.

Read Price Match Policy Here >

By law, orders purchased in-store or online are subcject to sales tax.

Read Sales Tax Policy Here >

Shop with confidence! We want to make sure you're happy with your purchase by offering a 30-Day Return Policy. If you want to return or exchange your items, you can return it to us within 30 days of your purchase. We even offer one flat return shipping fee.

Please read the details of 30 Day Return Policy Here >

Most of our orders are shipped within 1 to 3 business days after you payment is received, with the estimated transit time ranging from 1 to 14 business days.

All delivery dates are estimated and not guaranteed. Do not schedule an installation before your order arrives.

Some unforeseen delays may occur and may be beyond our control. There is no delivery on weekends and holidays. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.

Read Shipping Policy Here >

Bestlaminate takes pride in the quality of our products, but in some circumstances, you may experience damage to your flooring purchase. Damage can be outlined in a few ways, such as shipping damage, manufacturer defect or installation damage. If you experience any damage, it is very important to alert us as soon as possible so we can address the issues. Follow our instructions on how to handle each form of damage.

Read Damage Policy Here >

Buyer releases, waives, and discharges Bestlaminate and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.
Please be aware that moldings and trims will not always match exactly. Moldings are designed to be as close of a match as possible. Moldings will have color differences and shade variances from the product itself. Moldings that do not perfectly match the product will not be considered a manufacturer defect and no claim can be issued for this reason. Some moldings are custom orders and cannot be returned at all. These products have a disclaimer on the individual product page. If you need to cancel or return your order after it has been shipped out, you are responsible for shipping and return freight charges.

All products we sell are backed up by the manufacturer’s warranty. If the customer experiences any product quality issues, they must file a formal warranty claim with the manufacturer. All manufacturers require to file a quality claim through the retailer from whom you purchased the product. Bestlaminate will be happy to assist you with your warranty claim. Most warranties require that a customer contact an authorized dealer to claim the problem and obtain the claim number and initiate the inspection process. Along with your claim, the manufacturer may require samples of the complaint (i.e. laminate boards in question). Manufacturers may (at their discretion) also send an independent inspector to the installation in order to obtain additional information for the claim. The manufacturer will determine if an independent inspection is necessary and, if so, will order and pay for the independent inspection. In most cases, all information regarding your claim will come from your Bestlaminate. Based on their manufacturer's findings Bestlaminate will honor the manufacturer's request for compliance and or discount.

Other than applicable manufacturer's warranties, there are no warranties, express or implied than the one provided by the manufacturer, including any warranty or merchantability or suitability of the product for a particular purpose, and no other remedies shall be available except those provided by manufacturer's warranty.

Under no circumstances will Bestlaminate be responsible for any loss of time, inconvenience, expenses, costs, or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.

Bestlaminate reserves the right to change the prices, descriptions, and any other information for all of the products on at any time. This can be done without notice and does not warrant that an item’s description is always current or accurate. Bestlaminate does not accept liability for any misrepresented products or errors on the site. However, Bestlaminate does try to make sure all images on our website are an accurate depiction of the details of the products. Bestlaminate does not guarantee that the details (including, but not limited to, color and texture) of the products on the website will match the actual product in person.
Product prices on are the retail prices for the individual products, not including shipping and tax charges (unless otherwise specified). Bestlaminate is under no obligation to process orders for products that were listed under the incorrect price. In the event an error occurs with the pricing on the website, Bestlaminate will contact the customer as soon as possible to discuss the next course of action. Bestlaminate may honor the incorrect price, offer a new price to the customer, or offer a full refund to the customer. Bestlaminate is not obligated to take any one of these actions and each instance will be handled individually.

When using our website or making a purchase, your personal information may be recorded. In order to protect your privacy, we have outlined how we use your information.

Read Privacy Policy Here >

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

7. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

8. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

9. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner.

10. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

a.Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

b.Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;

c.Contains any type of unauthorized or unsolicited advertising;

Impersonates any person or entity, including any employees or representatives.

11. We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

12. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Bestlaminate Inc., and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

13. You agree to indemnify and hold harmless Bestlaminate Inc. and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us

Wherein, you understand that: >By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources')

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

• The use of our Resources will meet your needs or requirements.

• The use of our Resources will be uninterrupted, timely, secure or free from errors.

• The information obtained by using our Resources will be accurate or reliable, and

• Any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

• Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

• No information or advice, whether expressed, implied, oral or written, obtained by you from Bestlaminate Inc. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Bestlaminate Inc. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Bestlaminate Inc., and are protected by applicable copyright and trademark law. None of the content displayed on, any social media channels, or other shopping networks (including but not limited to Facebook, Instagram, Twitter, Pinterest, Google, Bing, Amazon, Ebay, and Houzz) may be copied, republished, used, displayed, imitated, reproduced, transmitted, or distributed in any way without the prior written permission of Bestlaminate Inc. Altering our content in any way including the removal of copyright notices, trademarks, or watermarks is strictly prohibited, as this may violate applicable intellectual property, copyright, or trademark laws. You are not permitted to use any content from Bestlaminate Inc. for commercial or personal use.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

This website is controlled by Bestlaminate Inc. from our offices located in the state of OH, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of OH, by accessing our website, you agree that the statutes and laws of OH, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, OH You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.


If you have any questions or comments about these our User Agreement as outlined above, you can contact us at:

Bestlaminate Inc. 3900 #10 Ben Hur Ave. Willoughby, OH 44094 USA